This lesson is from David Thomson, one of the proud new owners of the yet-to-be-named NHL team in Winnipeg.
"One decision in which it appears Thomson had a very direct hand was the choice to scale the arena at 15,000 seats – to some minds, too small to house a contemporary NHL franchise – again, he says, drawing on his time with HBC.
“Do you build it at eighteen and a half thousand or fifteen? For those who hadn’t been in retail, you build eighteen and a half. For those who hadn’t spent time with Steve Stavro [who made his fortune in the big box grocery business], you build eighteen and a half. But the important thing is the customer experience. Yes, we have a smaller rink and I still tell people it’s too big in my opinion. More seats would have cost more money and you have to fill them. It’s not the Bell Centre. It’s not the ACC. But for Winnipeg, I think it’s the right size.”